Complaints

At Cleo Clinics, we strive for complete satisfaction and perform all treatments with customization and extreme care. Nevertheless, it can happen that a treatment does not entirely meet your needs. We take your complaints or comments very seriously and we appreciate it when you inform us of them.

Where can you go with your complaint or comment?

When you are not completely satisfied with a treatment, it is advisable not to keep walking around with it. Most complaints can be resolved by looking at the complaint with the attending physician and finding an appropriate solution.

Still not satisfied?

If you are unable to resolve your complaint with the attending physician, you may email your complaint to info@cleoclinics.nl We will then review your complaint and hope to resolve it together.

Contact contact the complaints officer

If as a result of the conversation with the treating physician you are still not satisfied or not satisfied with the handling of the complaint, there is the possibility of submitting the complaint to an independent complaints officer. As a clinic, we are affiliated with DOKH.

After submitting the complaint to DOKH, efforts are made to reach a resolution within 6 weeks. You can contact the complaints officer via dokh.nl.